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(1) NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement NICE (Nasdaq: NICE) today announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE s AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction. iQor is dedicated to putting our employees at the forefront, said Loren Dennis, Senior Vice President Workforce Management, iQor. NICE helps streamline our workforce management activities so we can plan intelligently and adapt quickly to changes as the market, our customers and employees require them. We are also focused on helping employees feel empowered and experience a better work-life balance.

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