The Ham&High was contacted in September by Gail Power, who suffers from muscular atrophy and an auto immune disease, requiring regular trips to the Royal Free Hospital.
Gail first received a parking fine through the post after a hospital visit in 2017. After that, she said she sought advice from hospital staff every time she parked, but still received fines.
After receiving another one this summer, she decided make her concerns public. ParkingEye has since cancelled that fine “as a gesture of goodwill”.
“I think it’s disgusting,” she said. “When you go through the online appeal process, they just dismiss you – and what if it’s an elderly person who can’t use a computer? You can’t get through to a human being.