SBI, HDFC, ICICI, Axis Bank stack up in digital banking
As more account holders get online to transact, there are problems on user experience on commonly used banking applications
Anup Jayaram | January 18, 2021 | Updated 00:17 IST
Over the past year, there has been a surge in mobile and digital banking transactions in India. As of December 2020, there were 2.23 billion transactions worth Rs 4.16 lakh crore ($57 billion) on UPI, a 105 per cent increase over the Rs 2.02 lakh crore transacted in December 2019.
But, as more people get online to transact, there are problems on user experience on commonly used banking applications. To understand the performance of the largest banks, Mozark, a digital connected experience platform studied various parameters of the digital experience on India s largest bank, State Bank of India (SBI), and three largest private banks - HDFC Bank, ICICI Bank and Axis Bank.
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