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BBC News
By Ben Carter
image captionPockit CEO Virraj Jatania co-founded the firm in 2014
The head of online pre-paid card firm Pockit has vowed to take action after admitting more than a thousand of its customers have had accounts frozen.
Virraj Jatania told Radio 4 s Money Box programme that new processes would be introduced to address the failings.
Pockit provides accounts to more than half a million customers that it says are typically financially underserved, low income, often unbanked consumers .
The UK financial regulator has said it is aware of issues with the company.
The Financial Conduct Authority (FCA) told Money Box it was engaging with Pockit to ensure the problems were being addressed as quickly as possible.