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Macworld
How to access a Mac remotely to help a friend or family
You have several Apple and third-party alternatives for controlling someone else’s screen for a technical assist.
body>We all have friend, relatives, and sometimes colleagues who need our technical assistance. Without being able to put our hands on their computers, remote screen control is a huge help. Instead of talking them through a complicated scenario or debugging it by their description, you can see and control their display. One colleague told me they still have hair left because they were able to put remote hands on their elderly mother-in-law s computer to help her out.
Being tech-savvy is a gift and a curse. When you know how to fix computers, you become the computer person for everyone you know. However, you can’t always troubleshoot in person.
If you re using the same platform as the person you re helping both on Windows or both on macOS providing remote tech support is very simple, and you won t need to install any extra software. Helping someone on a different platform gets a bit trickier, but we ll give you the right tools for the job.
Quick Assist: Windows 10 to Windows 10
Windows has two remote assistance tools built in to the operating system: Quick Assist, which is new in Windows 10, and Windows Remote Assistance, which is available on Windows 7, 8, and 10. If both you and your friend are using Windows 10, you ll want to use Quick Assist. As its name suggests, it s quicker and easier than its older cousin.
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