[co-author: Steven L. Clark, E-Discovery and Litigation Support Director, Dentons]
Whether your firm is just beginning to consider a move to a managed service ediscovery model or you’re a managed service veteran, it is imperative to understand what makes this type of ediscovery program model successful. After all, if you don’t know how to measure success, it will be difficult to know what to look for when selecting a provider, and equally as hard to monitor the quality of the services provided once you have selected one.
However, measuring success can be complex. There are many different metrics that could be used to measure success and each may be of a varying level of importance to different firm stakeholders, as the priorities of these stakeholders will be determined by their particular role and focus. However, a successful managed service partnership can be based on a foundation of six core pillars. These pillars can be used as guideposts when evaluating whether a managed s
Access-to-technology
Discovery-team
Best-of-breed-technology
Help-leverage
Microsoft-teams
More-diversified
Discovery-expertise
Less-talent-acquisition
Lower-staffing
Better-billing
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