Observers in Hong Kong have long speculated on whether or when HSBC would relocate its headquarters back to the city. Now, to accelerate its so-called "pivot to Asia", three of its top executives are expected to move from London to Hong Kong. That is perhaps the next best thing for the global bank, which now wants to reinvent itself as a regional bank. Asia - specifically southern China - is where the real money is. The rest of the world has.
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CTT Portugal Post, Portugal’s Postal Operator, Selects Sprinklr to Accelerate its Digital Customer Experience Strategy
February 25, 2021 GMT
NEW YORK (BUSINESS WIRE) Feb 25, 2021
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
City A.M. understands HSBC has not set a target figure for the number of job cuts.
The news comes as plans to “pivot to Asia” gain traction at the bank. Some senior Canary Wharf staff will move overseas to the likes of Hong Kong as the HSBC seeks to accelerate its presence in Asia.
Those executives are likely to include Greg Guyett, co-head of global banking and markets, Nuno Matos, chief executive of wealth and personal banking, and Barry O’Byrne, chief executive of global commercial banking.
Relocating the bank’s top brass would mean business divisions that account for around 95 per cent of HSBC’s global revenue will be run out of Hong Kong rather than London.
Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, has announced that CTT Portugal Post is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases:
Improve Digital Customer Service: Sprinklr’s AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.