Jun 24, 2021
Ohio Attorney General Dave Yost has reached a settlement agreement with Frontier Communications to increase the quality of internet coverage to underserved areas of Ohio and to stop overbilling customers for unreliable service.
The settlement comes after an investigation into Frontier’s sales and advertising practices related to the internet services offered and sold to Ohio consumers. In conjunction with outside counsel, Yost’s Consumer Protection Section negotiated the settlement after finding the internet provider, based in Norwalk, Conn., was charging customers prices for certain levels of internet speeds that the company knew could not be reached.
“Reliability is something all Ohioans need particularly when it comes to their internet,” Yost said. “It’s also just as important that they are getting what they pay for, and this agreement rectifies both and is a big win for Frontier’s customers.”
AG Yost reaches settlement with internet provider; Ohioans to get better service
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