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The Wall Street Journal published an article called “Everyone hates customer service” in August 2019. When you look on Twitter at what advisers have to say about providers’ customer service, it seems the paper has a point.
Click the thumbs up >Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK.
Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers.
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January.