NEW DELHI: Five companies including a major e-payment firm, a reputed online retail store and an FMCG firm have paid Rs 6.7 lakh fine to the government for not mentioning the “Country of Origin” on the packaged products sold by them. So far the government has issued 123 notices to different companies for such violations.
“The companies have compounded their offences by paying the fine and more cases are being processed. The intention is not to collect fine, but to ensure that the companies are complying with the Packaged Commodity Rules. The law empowers the consumers to know the country of origin of any product he is considering to buy,” said a consumer affairs ministry official.
NEW DELHI: The Central Consumer Protection Authority (CCPA) has written to the Reserve Bank of India (RBI) and the insurance regulator, IRDA to look into complaints of failed transactions but money not reversed, delay in crediting the amount and inordinate time taken in processing of insurance claims.
It has urged the IRDA to take up the issue of addressing consumer grievances with the insurance companies and direct them to adhere to the timelines stipulated in the IRDAI Protection of Policyholders’ Interest Regulations, 2017.
The CCPA wrote to the IRDA and RBI recently after analysing consumer grievances received in the National Consumer Helpline (NCH), which is being run by the consumer affairs department. The CCPA analysed complaints lodged between April and December 20.
CCPA seeks RBI intervention on banks delaying refund in case of failed transactions
In a letter to Reserve Bank of India (RBI) Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to transactions failed/cancelled but money not refunded forming 20 per cent of grievances registered in the banking sector have been received through the government-run National Consumer Helpline (NCH). PTI
RBI
Amid rising consumer complaints regarding delay in reverse or refund of money deducted on account of failed or cancelled banking transactions, newly set up consumer protection regulator CCPA has flagged this issue to the RBI seeking its intervention to ensure banks reverse such money on time.
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CCPA seeks RBI intervention on banks delaying refund in case of failed transactions
Amid rising consumer complaints regarding delay in reverse or refund of money deducted on account of failed or cancelled banking transactions, newly set up consumer protection regulator CCPA has flagged this issue to the RBI seeking its intervention to ensure banks reverse such money on time. In a letter to Reserve Bank of India (RBI) Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to transactions failed/cancelled but money not refunded forming 20 per cent of grievances registered in the banking sector have been received through the government-run National Consumer Helpline (NCH).
Consumer protection regulator seeks RBI intervention on banks delaying refund in case of failed transactions
In a letter to RBI Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints have been received through the government-run National Consumer Helpline (NCH)
PTI | January 1, 2021 | Updated 15:09 IST
Reserve Bank of India
Amid rising consumer complaints regarding delay in reverse or refund of money deducted on account of failed or cancelled banking transactions, newly set up consumer protection regulator CCPA has flagged this issue to the RBI seeking its intervention to ensure banks reverse such money on time.