Photo: AFP
This year s Colmar Brunton Reputation Index, which is run in conjunction with Wright Communications, shows the national carrier managed to hold on to its top ranking for the second consecutive year, with supermarket chain Pak n Save and TVNZ rounding out the top three.
Wright Communications managing director, Nikki Wright, said the airline had to drawn down on all the goodwill it had built up over the years and during the pandemic. Despite that challenge, I guess they have tried incredibly hard to remain focused on the customer.
She said the company s chief executive, Greg Foran, also fronted up when times times were tough, which is something consumers appreciate.
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