AlleyWatch
11 months ago, the world shut down and now 11 months later, much of our lives have shifted to remote. Overnight, businesses were forced to adjust their operations to support working from home. In order to support this dramatic shift, companies needed to ensure that they have the proper IT support infrastructure in place to address the reshaped reality of work.
Electric, a pioneer in the tech-enabled managed service provider (MSP) space, was able to support the needs of the small and medium-sized businesses that lacked the in-house resources to manage this process. The company’s 100+ IT technicians are able to fully remotely manage things like a client’s networks, devices, security, applications, onboarding, and data monitoring. Employees are able to reach an IT expert within 10 minutes to handle their inquiries using popular chat communication platforms like Slack or Teams. Electric now provides support for over 400 businesses that comprise 20,000+ employe