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Valley Voices In 1995, President Bill Clinton and Vice President Al Gore faced a major problem. Pew Research surveys revealed that only about 21% of Americans trusted their government to do the right thing. Norman Bowles The Clinton White House created the vice president’s Task Force on Reinventing Government (also known as National Performance Review) and tasked it with improving government agency responsiveness to the public. By the end of Clinton’s two terms, public trust polls had risen to 38% . As a career federal senior executive, I served as a team leader at National Performance Review for 14 months. One job was to conduct focus groups of randomly selected career federal senior executives from Washington, D.C., and around the country to understand whether they accepted any level of responsibility for the public’s dismal faith in government.

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