The American fast-food chain is switching from dine-in service to a self-service model. CEO of Biglari Holdings said the chain is in "radical transformation"
Steak N Shake moving to self-service kiosks when dining rooms reopen
The company emphasized it is transitioning its restaurants to what it calls a quickservice model, speeding up the production process. Author: Andrew Weil, Sasha Sander (KSDK) Published: 5:45 PM EST March 5, 2021 Updated: 5:45 PM EST March 5, 2021
Steak n Shake is completely revamping its dining room operation and shifting to a self-service model.
In a letter to investors, the restaurant chain s parent company, Biglari Holdings, said Steak n Shake is in an era of radical transformation.
Sardar Biglari, CEO and chairman of Biglari Holdings, explained in the letter that in the future guests will order at self-service kiosks.
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By Alexander Gladstone and Aisha Al-Muslim Steak n Shake Inc. is preparing for a possible financial restructuring and has hired an advisory firm to evaluate options as the Covid-19 pandemic continues to hit the casual-dining sector hard, according to people familiar with the matter. The Indianapolis-based burger-and-milkshake chain hired FTI Consulting Inc. to advise on a restructuring strategy, the people said. Steak n Shake, owned by entrepreneur Sardar Biglari s eponymous holding company, has struggled with restrictions on indoor dining and has a $153 million loan coming due in March, they said. Steak n Shake, Biglari Holdings Inc., and FTI didn t immediately respond to requests for comment. Biglari Holdings said in a November securities filing that Steak n Shake may not be able to refinance its loan before the March maturity.