May 6, 2021
PSC Demands Correction Plan for Suddenlink Customer Service Problems
Chairman Lane held a meeting yesterday with Suddenlink representatives and Commission Staff to discuss a long list of complaints customers are experiencing. At the conclusion of the meeting Chairman Lane directed Suddenlink to file a plan that includes (i) how and when the company will open a call center in West Virginia; (ii) how and when the company will hire technicians and various other employees in West Virginia to service West Virginia customers; (iii) how the company will fix problems with incorrect 911 fees being billed to customers; (iv) how the company will accurately and timely process payments and credits to customer accounts; (v) how the company will fix billing errors; (vi) how the company will ensure late fees are accurately assessed; and (vii) identify who is doing the billing for the company.
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ANC: Cyril Ramaphosa: Address by ANC President, before the judicial Commission of Inquiry into allegations of State Capture, Corruption and Fraud in the public sector including organs of State (28/04/2021)
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ANC: Cyril Ramaphosa: Address by ANC President, before the judicial Commission of Inquiry into allegations of State Capture, Corruption and Fraud in the public sector including organs of State (28/04/2021)