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Six new features added to Cisco Webex in 2021
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Cisco adds People Insights analytics to Webex
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Cisco revealed enhancements to its People Insights feature at Cisco Live 2021 as Webex turns its attention to well-being and work/life balance, executives said.
Webex’s People Insights feature, first introduced in 2019, has been expanded to include three different vantage points: Personal, Team and Organizational. The latest insights will increase and promote employee well-being and help users build better connections with their colleagues, while building a more inclusive work experience, regardless of the employee’s location, said Jeetu Patel, Cisco’s senior vice president and general manager, security and applications Group, which houses the Webex division.
The pandemic overall has not contributed to a decline in employee productivity just the opposite, in fact. But that has come at the expense of well-being and mental health, Patel said. The updates to People Insights are aimed at battling video fatigue, burnout, and helping users make the most of their time, he said.
Webex
The analytics – under the company’s People Insights brand – are designed to provide a variety of data from interactions within the Webex platform. It also uses information from the Cisco’s Webex Graph to track the relationships between staff at organizations using the collaboration platform, which contains video, call and team messaging features.
People Insights initially focused on providing profile information for Webex meeting participants. The new features were unveiled this week.
The first to be available, “Personal Insights,” will provide workers with analytics about their own use of Webex and help track productivity and improve wellbeing, Cisco said. For instance, it can highlight the potential for burnout if an individual sets up too many back-to-back meetings without any focus time, or if they are frequently working extra hours outside of their scheduled routine. Other features include the ability to suggest that users contact certain co