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It s the dream on the horizon, a world without masks, where you glide through the airport or sit down to dinner wherever you want. The question now is, will you need a so-called vaccine passport to get there? We can offer voice as part of that process, but it also includes knowledge bots, AI, chatbots, virtual agents. It s full integration of all the technologies that we have available today, Bates said.
At the same time, health providers, government agencies and others involved in immunization will want to gather data to keep track of the vaccines administered, patient reactions, antibody results and other pertinent information. That s where San Francisco 1health can help, It has created a platform to manage a mountain of data that will be useful for the short and long term.
[December 17, 2020]
Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information
SAN FRANCISCO, Dec. 17, 2020 /PRNewswire/ Genesys®, the global leader in cloud customer experience and contact center solutions, today announced Genesys COVID-19 Vaccine Rapid Response. The new digital-first solution is intended to enable organizations participating in the execution of Operation Warp Speed to streamline and accelerate communications and education to the general public about the delivery of the COVID-19 vaccine. Rapid Response will help provide real-time information about vaccine availability, demographic prioritization, distribution, criteria, and scheduling through the modern digital channels preferred by consumers.