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Tesco Mobile has extended its customer management contract with Capita for another three years as part of ongoing plans to streamline the grocer-cum-telco s customer service operation.
Back then, those involved said the deal would enhance Tesco s already award-winning customer service propositions to keep punters happy.
This latest announcement takes this relationship another step forward offering further opportunities for improvements to customer service [including telesales and renewals calls] whilst securing shared efficiencies through technology deployment and a new hybrid working model.
While Capita is keen to focus on the positive, some frontline staff aren t sure if they will be part of the plans following news that its contact centre in Bury, north Manchester, is facing the chop.