Local Insurance Agents Say Kindness Kept Them in Business
How their customer service helped them survive the pandemic
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SUNNYVALE, Calif., April 27, 2021 /PRNewswire/ Fintech startup SafeButler surveyed and interviewed insurance agents around the country to gather insight into how the COVID-19 pandemic has affected their businesses. The sentiments of these agents had a common theme: their love for people being at the heart of what they do.
The coronavirus impacted small businesses everywhere, including insurance agencies. The survey found that over 58% of agents reported a drop in revenue; many of these agents also applied for the federal Paycheck Protection Program (PPP) for financial support. But it wasn t just agents struggling everyone was. 75% of agents saw customers cancelling their policies.
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