Observe.AI And Microsoft Team Up To Redefine Customer Experience With Contact Center AI
SAN FRANCISCO (BUSINESS WIRE)
Observe.AI, a leader in Contact Center AI, today announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Enterprise customers can purchase Observe.AI’s Contact Center AI solution today on Microsoft’s Azure Marketplace and on AppSource.
Contact centers have a wealth of data that can improve the overall quality of the customer experience. Unfortunately, data capture and evaluation workflow problems have prevented many organizations from getting full visibility into customer-agent interactions and making agent performance enhancements at scale. Observe.AI is a Contact Center AI solution that analyzes 100 percent of voice and chat interactions, extracts actionable sentiment insights, and automates evaluation workflows. Leveraging Observe.AI and Micr
Need a boost for the new year? Pacific Northwest geeks share the different things that inspire them
December 30, 2020 at 9:48 pm
Be a Geek of the Week! Fill out our questionnaire to be considered.
Need a little inspiration to make it out of 2020 and into 2021? We’ve been asking data scientists, video game designers, engineers, doctors, students and startup founders all year where they find theirs.
We’ve read more than enough about what has bummed us out over the past year. It might seem difficult to find something or someone that will make things look better or provide a motivating force in the coming months.