The delivery service partner (DSP) program, launched in 2018, is made up of contracted delivery companies that handle a growing share of the online retail giant s last-mile deliveries. In just a few years, the program has grown to include more than 1,300 delivery firms across five countries, threatening to upend an industry that has traditionally been dominated by shipping partners such as UPS and FedEx.
Just like the AI-equipped cameras rolling out to contracted delivery companies, Mentor is framed as a digital driver safety app to help employees avoid accidents and other unsafe driving habits while they re en route to their destination. But multiple delivery drivers who spoke to CNBC described the app as invasive and raised concerns that bugs within the app can, at times, lead to unfair disciplinary action from their manager.
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