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Brexit: Up to 200 lorries a day turned back from EU crossings

HMRC names new director general for customer service

HMRC records 12% spike in complaints as customer-service issues continue

November stats show another increase in call-waiting times and new struggles with answering online and postal queries

Public sector NEDs: depth and diversity of experience

Public sector NEDs: it’s about depth and diversity of experience 7 January 2021: Following a webinar with HMRC’s Jim Harra last year, ICAEW’s series on how to be a non-executive director in the public sector continues in 2021. Our popular series of webinars on being a non-executive continues on 26 January, with a conversation with Auditor General for Wales Adrian Crompton on how non-executive directors (NEDs) can contribute to effective governance and the questions they should be asking.  This follows a webinar last September with HMRC Permanent Secretary Jim Harra and experienced non-executive director (and current Chair of the Office for Tax Simplification) Kathyrn Cearns FCA about the role of NEDs in central government. Together, they gave their respective perspectives of working with NEDs and being a NED in the public sector.

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