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Windows 10 crashes when printing due to Microsoft March updates
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The Windows 10 KB5000802 and KB5000808 cumulative updates released yesterday are causing Blue Screen of Death crashes when printing to network printers.
Since then, there has been a constant stream of complaints that printing is causing Windows 10 to crash with an APC INDEX MISMATCH for win32kfull.sys blue screen of death crash.
Example APC INDEX MISMATCH for win32kfull.sys crash
According to posts by system administrators on Reddit [1, 2], the Windows 10 crashes began immediately after installing yesterday s KB5000802 and KB5000808 updates and attempting to print. Hey Jen, several folks over in r/sysadmin, myself included, are seeing a BSOD post-update (on at least Win10 20H2 so far) when sending print jobs to any Windows Server printer share using a type 3 Kyocera KX driver. (i.e., type 4 KX driver and other generic type 3/4 drivers don t exhibit the issue), one Reddit user posted.
Brand new printer, have already printed multi-page bank statements (downloaded as PDFs) with no issue in color It is a HP Envy Photo 7830 Default settings using the software (and firmware which is up to date) I have printed PDFs with default settings before with no issue I tried printing in both .