Enmarket Deploys New Customer Experience Management Program
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McColl’s Retail Group Launches Customer Experience Management Programme With SMG
January 7, 2021 GMT
ST ALBANS, England (BUSINESS WIRE) Jan 7, 2021
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience chain is working with SMG to collect, manage and analyse customer feedback across its large estate.
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McColl’s Retail Group operates a network of convenience stores and newsagents that provides essential groceries and services to more than 1,400 neighbourhoods across the United Kingdom. With its flexible model, McColl’s is focused on bringing the best products and convenient services to the local communities it serves.