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Salesforce to acquire RPA provider Servicetrace Share Salesforce to acquire RPA provider Servicetrace Salesforce will make Servicetrace part of MuleSoft, to focus on unified integration, API management and RPA Salesforce has entered into a definitive agreement to acquire German robotic process automation (RPA) software provider Servicetrace, intending to make it a part of Mulesoft: another Salesforce acquisition back in in 2018. In a blog post, Brent Hayward, CEO of Mulesoft, said that the addition of Servicetrace would enable MuleSoft to deliver a leading unified integration, API management, and RPA platform, which will further enrich the Salesforce Customer 360 [platform]. Hayward expects Servicetrace s RPA capabilities to enhance Salesforce s Einstein Automate solution, enabling end-to-end workflow automation across any system for service, sales, industries, and more .

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