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, making them ineligible for reimbursement, official figures show. The UK’s biggest banks and building societies are signed up to a voluntary code that sets standards for the treatment of customers who fall victim to authorised push payment (APP) fraud, where they unwittingly transfer money from their own bank account to a scammer’s account. Damning figures from the Lending Standards Board (LSB), which oversees the code, provide further evidence that the levels of reimbursement are too low and vary widely between banks. The current data is anonymous but Which? wants banks to publish this data to encourage consistency and improve reimbursement rates. We’re also calling for the voluntary code to be made mandatory, so that all bank customers are protected.

United kingdomScotlandGareth shawMetro bankMs bankFinancial ombudsman serviceNationwide building societyStarling bankUlster bankLloyds banking groupNatwest groupLloyds bankBarclaysRoyal bankBuilding societyLending standards board