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Governor Northam Directs Virginia Employment Commission to Speed Up Processing of Unemployment Claims RICHMOND Governor Ralph Northam today directed the Virginia Employment Commission to invest $20 million to dramatically expand the agency’s ability to process complicated unemployment insurance claims. Executive Directive Sixteen requires the agency add 300 new adjudication staffers, make immediate technology upgrades, and complete a full modernization of the Commonwealth’s unemployment insurance system by October 1, 2021. While Virginia ranks sixth in the nation for the timely payment of benefits to eligible applicants, the Governor’s action will speed up the resolution of cases flagged as potentially fraudulent or ineligible. These cases represent approximately four percent of all claims.

United statesRalph northamEllen marie hessCustomer contact centerWorkforce development advisor megan healyVirginia department of human resource managementVirginia department of social services commonhelpVirginia employment commissionGovernor ralph northamDirective sixteenGovernor northamVirginia departmentHuman resource managementCustomer contact center sinceChief workforce development advisor meganSocial services commonhelp