Profitability was lower year-on-year reflecting unprecedented market conditions, record low rates and the pandemic-driven economic slowdown.
The Bank continued to exercise a rigorous approach to cost, which resulted in a reduction of 7.7 per cent year on year in operating expenses; achieved by the successful implementation of technology-led initiatives that helped to reduce the cost of sales and customer acquisition while also streamlining internal processes. ADIB demonstrated balance sheet strength ending the year with solid liquidity, funding, and capital ratios.
“In an incredibly challenging year brought upon by the global COVID-19 pandemic, ADIB demonstrated strength, resilience and adaptability. We ended the year with encouraging results against a macro backdrop of ongoing economic uncertainty. We did not allow global headwinds to impact our long track record of delivering strong operational and financial results,” said Jawaan Awaidah Al Khaili, Chairman of ADIB.
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