New report shows huge rise in AI, automation
DUBAI, 25 days ago A global survey analysis of more than 25,000 consumers, business buyers and professionals finds that customer expectations are growing amid the transition to all-digital experiences. And employees – who are already stretched thin – are feeling more pressure to meet demand. In response, many business leaders are turning to AI and workflow automation. Data from the Trends in Workflow Automation report calls out four key findings shaping the employee-to-customer relationship: Employees stretched as customer expectations for digital experiences rise: The pandemic and its aftereffects created urgency to adapt nearly overnight to a new set of customer needs and habits, accelerating what were once slow digitisation transformations. With restrictions on physical interaction and a sudden upheaval to customers’ lifestyles and businesses, the call for digital change has been loud.
Taylor rose through the ranks at Salesforce extremely quickly. He joined the company in 2016, when it acquired his word processing startup Quip and reported directly to Benioff right away, which is rare for startup CEOs post-acquisition. Soon after, in 2017, Taylor made the leap to the C-suite as the president and chief product officer of Salesforce, before his latest promotion to COO in December 2019.
Prior to Quip, Taylor was Facebook s chief technology officer and helped lead the company through its IPO in 2012 and gets the credit for creating its Like button. Before that, he was at Google, where he helped create Google Maps.
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