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$13b fund s bottom ranking: KiwiSaver provider with lowest satisfaction score (Photo / Getty) Thu, 1 Jul 2021, 8:01AM One of the country s largest KiwiSaver providers has received the lowest ranking when it comes to customer satisfaction. ASB, which manages $13.6 billion in KiwiSaver money and is the second-largest provider, was ranked last in a survey by Consumer New Zealand. Its research found just 43 per cent of ASB s customers were happy with the service they were getting. Consumer NZ chief executive Jon Duffy. (Photo / Supplied) Consumer New Zealand chief executive Jon Duffy said ASB s score was significantly below the market average of 55 per cent. ASB also scored below average on all our key satisfaction measures. Just 37 per cent of customers thought ASB did a good job keeping them up to date about their investment, compared with the industry average of 48 per cent, Duffy said.

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