Eir customers report continuing service issues
One customer told the Irish Examiner he waited on hold from 3.30pm to 6pm, at which time the customer care line closed and cut him off Former county councillor John Gilroy from Glanmire, Cork, has spoken out about Eir customer service. Picture: Dan Linehan
Tue, 02 Feb, 2021 - 06:30
Pádraig Hoare
Telecommunications firm Eir s well-publicised customer service problems continue for long-suffering users, despite insisting it is making substantial progress in the past two months.
Eir s customer service record saw its leadership hauled into meetings with Government ministers in November, as well its chief executive appearing at the Oireachtas communications committee in December.
Opinion: providing additional benefits around housing and child-care are examples of how an employer could really make a difference
in extremis? Most likely a little bit of both, but it’s not as new an idea as one might think.
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From RTÉ Six One News, three families in Castleisland, Co Kerry are preparing to move into new homes developed on a not-for-profit basis by the company they work for
Regulator reviews its contract with Evros on Eir s acquisition plan
The proposed merger between Eir and Evros, which is subject to approval, creates the potential for a conflict of interest.
Bob Murray, Evros Technology Group managing director. File picture: Mark Stedman
Sun, 10 Jan, 2021 - 11:42
Sean McCarthaigh
The State’s telecom regulator has said it is reviewing its long-term relationship with Evros Technology, the IT services provider that Eir plans to buy for €80m.
The move comes as the proposed takeover creates the potential for a conflict of interest as Evros provides IT services to ComReg, which in turn regulates Eir.
Eir acquired the Dublin firm to become more of a “one-stop shop” for IT and telecom services, it says.
“Connectivity, security and digital transformation have become crucial considerations for Irish businesses in recent years, even more so during the pandemic,” said Martin Wells, managing director of Eir Business. “With this deal, Eir Business can provide technological solutions to address these strategic concerns. This transaction creates Ireland’s largest Tier 1 telecoms and ICT provider and the combined business will be a one-stop shop for Ireland’s SME, enterprise and government organisations.”
He said that the newly merged entity will provide telecommunications and IT services including 5G mobility solutions, security, managed services, cloud and IT contracting.
Up to ten Kildare phone kiosks may become e-chargers
Reporter:
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Up to 10 former telephone kiosks across County Kildare may be converted into rapid chargers for electric vehicles, it has emerged.
Telecoms company Eir and car charging network EasyGo are replacing up to 180 Eir kiosks with rapid chargers nationwide.
The technology will add up to 100km range to an Electric Vehicle and providing up to 80% of the required charge in just 30 minutes.
A spokeswoman for Eir told the Leader: “Initially the plan is to upgrade three sites in Kildare where existing Eir kiosks are in situ and we hope to expand this in the months ahead.