Circle K Innovates Retail in Norway
Concept location delivers an integrated customer experience with electrification leading the way.
December 14, 2020
LONDON For the year end installment of its 2020 Shop Talk LIVE series, the team at Global Convenience Store Focus recapped how changing consumer behaviors during the pandemic are prompting convenience retailers globally to rethink and reimagine the customer experience.
Moving Into 2021
Mark Dempsey, consulting director at Global Data, shared that moving into 2021, retailers are identifying what could remain the same and what will change, especially as they leverage their experience to drive sales and increase loyalty. His firm’s research suggests that foodservice saw double-digit declines globally across every region and sector. Also, one-third of all consumers expect to continue working from home, which will continue to impact forecourt and in-store traffic.