Five Trends to Boost Customer Engagement and Position for Business Growth
The coronavirus pandemic has fundamentally changed a customer service landscape that was already in flux. Prior to COVID-19, businesses were beginning to shift toward a digital, omni-channel approach that emphasized customer service and engagement. The pandemic has accelerated that shift, and businesses that hope to survive need to be laser focused on their customers needs.
The result has been a number of trends in the call center and customer service landscape that aim to boost engagement along with value-based growth. Businesses that hope to succeed post-pandemic must be focused on creating new revenue opportunities while also improving their levels of customer service and engagement.