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Rachel O’Brien, Chief Technology Transformation Officer, describes how the transformation plans changed and benefited CWT as the pandemic clouded global business travel
(Image by Jan Vašek from Pixabay )
We have had to make it clear that the extent of the change was very large and not just a single event.
Rachel O Brien is Chief Technology Transformation Officer at travel management company CWT; as a person charged with delivering technology transformations, the impact of the COVID-19 pandemic was a transformation of the scale that few could have predicted. But, as O Brien reveals, CWT had embarked on a major transformation journey which not only enabled the business to cope with the impact of the pandemic but has also set the business up for the journey out of the global lockdowns.
Ryanair’s price checker tool causes more disruption for online travel agencies
The recent introduction by Ryanair of its price checker tool has fired another warning shot at online travel agencies (OTAs) selling its fares.
Customers can now check the price paid by the OTA for their flight directly on Ryanair, allowing them to check for hidden fees or price differentials. Credit: JSvideos / Shutterstock.
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The recent introduction by Ryanair of its price checker tool has fired another warning shot at online travel agencies (OTAs) selling its fares. Customers can now check the price paid by the OTA for their flight directly on Ryanair, allowing them to check for hidden fees or price differentials. With many high-profile agencies facing an onslaught of criticism from customers and industry bodies during the pandemic, it is yet another blow to OTA’s who are trying to rebuild their reputations.
JetBlue’s business model could be the answer to low-cost travel across the Atlantic
By //php do action( thb social article detail vertical , false, true); ?>JetBlue has recently gained regulatory approval to start operations in the UK and will run direct services from London to Boston and New York in the US. JetBlue will join a line of low-cost carriers that have attempted to operate profitable long-haul routes to the US. However, JetBlue’s business model and product offering suggest that it can tackle the transatlantic route by successfully competing against full-service legacy carriers.
A unique low-cost product that could be profitable
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