Salvatore Ferragamo Chooses Medallia to Amplify Customer Experiences
February 18, 2021
Florence, Feb. 18, 2021 Medallia, Inc. (NYSE: MDLA), a world leader in experience management, announces that Salvatore Ferragamo, the iconic Italian luxury brand, has chosen Medallia Experience Cloud to improve the customer experience throughout its international network, both physical stores and ecommerce sites.
The extreme attention to the customer has always been a central element for Ferragamo since its birth by its founder in 1927.
Thanks to Medallia’s technology solutions, Ferragamo has opened conversations with its customers to bring their sentiment and voice into the organization and to give front-end teams relevant customer information so they can identify effective solutions to revenue-impacting issues and strengthen the bond of trust with customers.
Salvatore Ferragamo and Medallia Together Amplify the Customer Experience – Consumer Electronics Net
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