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November 7, 2008 CHICAGO, IL – An independent advisory panel made up of Six Sigma experts from several industries has recognized United for improvements it has made to how it responds to customers when their travel do CHICAGO, IL – An independent advisory panel made up of Six Sigma experts from several industries has recognized United for improvements it has made to how it responds to customers when their travel does not go as planned. The Global Six Sigma and Business Improvement awards for Best Project in Achievement, Marketing, or Customer Experience was given to United for the new processes it put in place to improve the timeliness and quality of its responses to customer inquiries, compliments, and concerns.

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