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Many job centre workers currently do not feel safe about returning to the office due to continued concerns about the coronavirus, a union has claimed.
The Public and Commercial Services (PCS) union surveyed 1,299 members and found that three in five workers feel unsafe about going back.
It says a majority of in-person interviews to discuss benefits claims should be done remotely over the phone.
The issue could result in industrial action, the union has warned.
PCS found that only 21% of staff surveyed could say for certain that they felt safe dealing with face-to-face claimant appointments in job centres across the UK.
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Job centre workers feel unsafe returning to work
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