Air Canada to offer refunds for Covid-hit flights
MONTREAL, Canada, 7 hours, 56 minutes ago Air Canada said that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised Covid-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. Air Canada will be offering refunds to all eligible customers whether they cancelled their ticket or if their flight was cancelled by the airline. Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as fast as possible, said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada.
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Air Canada Begins Offering Refunds Following Government Aid
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Current and former eligible customers of Air Canada, who received travel vouchers due to canceled flights caused by COVID-19, are now able to obtain refunds. Eligible for refunds are those who purchased a non-refundable ticket on or after February 1st, 2020 but did not fly. The change in the airline’s policy comes as a result of a bailout from the government of Canada, which was conditional upon the airline agreeing to a number of concessions.
The airline also agreed to restoring service to regional communities, restrictions on the use of the funds provided, as well as maintaining specific levels of employment, and limiting capital expenditures. Photo: Air Canada