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The Norfolk couple were hoping to land in Portland to visit family there for a vacation.  After getting redirected and held Thursday night, they told WFAA they couldn t get a new flight to Oregon until Monday.  They just left us stranded there, Scoggins said. It was ridiculous.   Scoggins said that he paid for trip insurance but struggled to navigate the claims process with American Airlines because the airline was so overwhelmed that day.  I was on hold for three hours, and no one answered the phone, Hill said. The couple spent Friday and Saturday in a Dallas hotel, then threw their plans out the window and caught a Southwest flight to Nashville Sunday. 

New yorkUnited statesGlenn scogginsAlex hillDepartment of transportationInternational airportTransportation departmentAmerican airlinesAmerican airlineUs transportation departmentUs department of transportationAllianz globalபுதியது யார்க்ஒன்றுபட்டது மாநிலங்களில்அலெக்ஸ் மலைதுறை ஆஃப் போக்குவரத்து