Virgin Atlantic Partners with WNS to Digitally Transform Customer Experience during COVID-19 NEW YORK & LONDON & MUMBAI, India (Business Wire) WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced that it has successfully deployed a custom intelligent automation solution in collaboration with Automation Anywhere, a global leader in Robotic Process Automation, which equipped Virgin Atlantic to process the sudden spike in COVID-19-related refund requests with speed and efficiency, while maintaining its superior standards of customer service.
At the height of the pandemic, Virgin Atlantic was faced with an exponential increase in refund requests of more than 400x their normal volumes. It was imperative for the airline to quicken the refund process to maintain customer trust and comply with regulatory requirements. WNS’ intelligent automation solution, which leveraged Automation Anywhere’s digital workforce, w
WNS (Holdings) Limited: WNS Extends Partnership with Scandinavian Airlines
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced that it has extended its partnership with Scandinavian Airlines System (SAS). With this extension, WNS will continue to provide SAS with a comprehensive range of services including Passenger Revenue Accounting (PRA) and Cargo Revenue Accounting (CRA), and will now incrementally add analytical support and new solutions across risk, audit and compliance.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201211005241/en/ We are delighted to continue and expand our partnership with SAS, and look forward to helping them manage disruption and drive long-term growth. WNS experience in the travel industry coupled with our investments in digital have helped us deliver high-impact outcomes for complex airline operations. The extensio
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WNS Extends Partnership with Scandinavian Airlines
December 11, 2020 GMT
NEW YORK & LONDON & MUMBAI, India (BUSINESS WIRE) Dec 11, 2020
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced that it has extended its partnership with Scandinavian Airlines System (SAS). With this extension, WNS will continue to provide SAS with a comprehensive range of services including Passenger Revenue Accounting (PRA) and Cargo Revenue Accounting (CRA), and will now incrementally add analytical support and new solutions across risk, audit and compliance.