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Careem Pakistan Releases Customer and Business Trends of 2020

Careem Pakistan Releases Customer and Business Trends of 2020 Careem has released its yearly trends for 2020, compiled across all its services, products, and business areas. With the global customer landscape drastically changing as a result of the pandemic, Careem successfully accelerated the launch of its Super App earlier in the year to facilitate everyday life. With Careem’s initial rollout of the Super App in April 2020, all Careem services including ride-sharing, food delivery, grocery options, digital payment options, and delivery services were made available on one platform. Careem Pakistan also marked a 7x increase of customers using multiple services via the Super App, with users in Pakistan making an average of 3 transactions per week. Since April and the beginning of the pandemic affecting the business, Careem made a remarkable recovery across verticals.

Careem says Super App users up nine-fold since April

SHARE The number of people using more than one service on Careem’s Super App has grown about nine-fold since its launch in April, the Dubai-based technology company said. The Super App, which has about 48 million registered users, combines different offers – such as ride hailing, food and grocery delivery, digital payments, bike sharing and intercity travel – on a single platform. Careem, which released its report on this year’s trends yesterday, did not disclose the exact number of users but said UAE users made three transactions a week on average. Since April, the height of coronavirus restrictions, the company said the movement of people through its car, hala taxi, intercity transport and bike-hire services was up 10-fold. The movement of goods such as food and grocery deliveries quadrupled while the movement of money through its recharging and credit-sending service doubled. More than 60 million transactions were made through its Careem Pay service, the company said.

INTERVIEW: How Careem survived COVID-19 and aims to become a Super App

When Victor Kiriakos-Saad joined Dubai-based startup Careem last month as the company’s new UAE general manager, like many residents in the emirate he was working from home. Starting a new role is stressful at the best of times, but doing it in the middle of a global pandemic, when you cannot physically meet all your staff or lean on those next to you when things go wrong, is especially challenging. During the first few days, Kiriakos-Saad had a technical issue. He could not call up the IT department and get them to drop by to his desk, so he had to fix it himself.

Gojek invests in Bank Jago to expedite financial inclusion

Gojek invests in Bank Jago to expedite financial inclusion 18th December 2020 Logo of Gojek. (Antara/HO) Jakarta (ANTARA) - Gojek, Southeast Asia’s leading mobile on-demand services and payments platform, said it has invested in Bank Jago, an Indonesia-listed technology-based bank, as part of a strategic partnership to accelerate financial inclusion in Indonesia. “Our partnership with Jago marks the latest milestone in our drive to reduce daily friction for users and improve their lives through technology, Gojek co-CEO Andre Soelistyo said in a statement issued in Jakarta on Friday. “It is a key part of our strategy and will underpin the growth and sustainability of our business in the long term,” he remarked.

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