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Before COVID-19 there were many reasons to become a digital company. The speed and agility of cloud-based operations mean better customer service, more efficient operations, and all that lovely data to analyze for market-advantage.
But the process was expensive and complex, so many companies were hovering on the fence. Now, under the strain of a global pandemic, that fence has fallen. And companies are instead hovering on the edge of a chasm.
“What I’ve seen with the pandemic is an acceleration of digital transformation … if you haven’t done it, you’re in trouble because it’s going to eat your company alive,” said Stephen Zipperman (pictured, left), vice president of consulting services at Datalink, a division of Insight Enterprises Inc.