The panel: Judges Paez, Rawlinson, and Kobayashi (D. Haw.), with Judge Paez writing the opinion.
Key highlight: “Christian learned from her colleagues that the customer was persistently contacting them to obtain information about her. That she did not witness the customer’s condcouct firsthand is no matter: She heard his message loud and clear. Where, as here, a plaintiff becomes aware of harassing conduct directed at other persons, outside her presence, that conduct may form part of a hostile environment claim and must be considered.”
Background: Plaintiff Jennifer Christian worked at a branch of Umpqua Bank. A customer became infatuated with her, repeatedly sending her unwanted letters and flowers and visiting her conduct both Christian and her coworkers found disturbing. Although her manager at one point said he would keep the customer from returning, he apparently never took action on that request. When the customer later returned to open a new account, Christ
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