tipsy crow. we bring a lot of people in here and all we really focus on is hospitality and making sure people have a good time. frank miller is the manager. and he s discovered that making sure people have a good time takes a lot more than just a cold beer and a bowl of chips. we re not recreating the wheel with what we sell. we re selling the same products that next door sells and down the street sells and if you re in new york or chicago, everybody has bud light. everybody has maker s mark or jack daniel s. the world of maquetting today is really all about creating that john going relationship for better customer experience. tyler douglas, a vancouver based vision critical is an expert on using marketing data to increase profits. he says for any sized business, keeping track of customer habits is the key to keeping them happy and engaged. it s often said that it s easier to get a customer to spend more with you than it is to win a new customer.