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Erin Turner, the director of campaigns at Australian not-for-profit consumer advocacy organisation Choice, said, “in over 10 years working in consumer advocacy I haven’t seen this [kind of prohibition notice] before.” “Companies need to protect individual staff members, but they can’t use those protections to intimidate customers.” Turner said “they’d have to have fairly sustained evidence of aggressive behaviour from a customer to make a prohibition notice like this legitimate. Given that Flight Centre is struggling to keep records of what they owe customers, I question whether the evidence is there. Flight Centre should be transparent about what is a very extreme action.”

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