unclean bags. some passengers told, it would be days before they could get their luggage. denver s airport, leading the nation in terms of delays and cancellations. passenger nick has been stuck here since december 21st. i will never fly southwest airlines again. i will tell everyone i know never to fly southwest airlines again. why is that? i mean, you can leave people stranded for eight days and saves the weather when it s not the weather. denver airport hit hard by the delays in the cancellation, and although there s not a lot of folks behind me in line at the southwest ticket counter, the problems are far from over for south west that company airline ceo bob jordan releasing an apology via, saying that the plans for the next few days include flying a reduced schedule, adding that the company is optimistic that it will be back on track for next week. lucy kavanaugh, cnn, denver.
luggage. in las vegas a sea of unclaimed bags. some passengers told it would be days before they can get their luggage. denver s airport leading the nation in terms of delays and cancellations. nick has been stuck here since december 21st. i will never fly southwest airlines ever again. i will tell anyone never to fly them. reporter: why is that? you can t leave people stranded for eight days and say it s the weather when it s not the weather. reporter: denver hit hard. although there s not a lot of folks behind me at the southwest ticket counter, the problems are far from over for southwest. companies, airline ceo bob jordan releasing an apology video saying that the plans for the next few days cluf flying a reduced schedule adding that the company is optimistic that they will be back on track before next week. lucy kavnof, cnn, denver.
thankfully, they were rescued by firefighters, who welcomed the family of six into their fire house for three days, including christmas morning. while conditions are beginning to ease, snow is still falling in buffalo, a city already blanketed in four feet. up to eight to twelve inches is expected in the most persistent band area. this is not helpful. reporter: the sweeping storm s timing stunting holiday travel nationwide. more than 14,000 flight cancellations since friday, driving these winding lines today at customer service counters in chicago. it s a complete and utter zoo, chaos. it s crazy. reporter: and a logistical nightmare at baggage claims in tampa and houston. some of the country s busiest airports seeing more than a third of flights canceled today. southwest airlines nixing more than 60% of its flights. nbc s steven romo among the southwest passengers impacted. the phone system is down right now, but earlier they told us we couldn t get back until friday. the li
this is the busiest i ve seen this airport. we have been here since saturday. at this hour, 151 flights out of atlanta s jackson international airport have been canceled because of the cold weather. folks have to see a ticket counter to get a boarding pass, come over to drop offer their bags and head over to tsa where the line there is at least several hours long. across the country we re looking at well over 1500 flights canceled because of this cold weather. that number yesterday was well over 3,000. of course, we re talking about hundreds of more flights being delayed across the u.s. we quality up with one woman able to make it to atlanta but she s stuck here now. here is what she told us. i went to salt lake to see my sister for the holidays. everything was looking good, but the pilot, he got delayed. so we had our whole crew, everybody was good, but they had to cancel the flight because the
is this flight canceled, and she said, oh, no, keep watching. it will be up there. and the plane was due to leave at 8:55. by 8:00 p.m. we finally got a gate number, but then about 15 minutes later, i started hearing a lot of commotion, people yelling in spanish, you know, up by the ticket counter. so i went up there to find out what was going on, and the police said toyou have to leave. and we were just astounded. we said what s going on? they said the airport is closed. all the flights are canceled. you have to leave. and at the end of a trip normally you don t have much of a currency left because you try to you know, so i had very little left, and i contacted a few people in the u.s., family members, you know, to get their opinion on what to do, and i also called the only two people that i knew, my two guides that i had done tours with to find out what should i do. they said go to the police line outside the airport and have