scrapped all of the written handouts and put the training material online. you have to make sure that, one, you are using all of the digital things, that you are texting information. that your schedules are on the internet and online and you have a facebook page and employee website that is open 24/7. we have to change the way that we package information, and how we deliver it. they may not be reading the materials that you read at work, but guess what, at 2:00 in the morning, they may access your youtube videos and read your manuals that you don t think they will read at work. that is when the whitings moved the sked yulging online as well, and the teens loved it and it cut the management costs in half. i used to have one of the full-time managers in the summer two full days to do the next week s schedule and now less than a day. it puts the responsible of the schedule in the employee s hands and if they cannot make it to work, they can shift it on the trade board. and w