Not important and not urgent
We never know when a calamity may arise, but we can control where we spend the majority of our focus and time. According to Covey, we’ll be most successful if we put most of our attention in quadrant two important but not urgent. By doing so, we can greatly reduce the amount of time we spend in “crisis mode.” Let’s learn more about how to apply this approach in self-storage.
Identify Critical Activities
The first step is to identify the daily activities in your self-storage business that are important but not urgent. Some examples include staff training and coaching, rapport-building with customers, regular lock checks, marketing, cleaning and maintenance, collections, retail stocking/inventory, and rental-rate monitoring. Now, let’s look at how focusing on these tasks helps prevent crisis mode.