SAA promised customer ticket refunds but seems to have backpedaled, says Asata
17 March 2021 9:18 AM
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Asata CEO Otto De Vries says R3 billion was approved for unflown ticket liability in the business rescue plan - so where is it?
SAA indicated that it was ready to start refunding passengers but that turned out not to be the case. Is this a simple misunderstanding or a classic case of backpedaling?
SAA says while the ability to apply for refunds is enabled, this measure is only intended to manage the airlineâs voucher process. What does this mean?
Otto De Vries, CEO at the Association Of Southern African Travel Agents (Asata) talks to Refilwe Moloto and says he is struggling to make sense of this himself.