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Summary:
2020 has been a see-sawing year for SAP. In this review, Den pulls out the high and low lights of a year during which SAP has navigated difficult waters.
(via Kusser)
If SAP s 2019 ended with big changes, then 2020 saw seismic shifts. Once again, my editorial year was dominated by SAP stories. That should not surprise you.
As the year progressed, SAP put me on an increasing number of top-level executive calls, discussing areas of importance we see among customers. I was not alone, often joined by Jon Reed but in many sessions, SAP corralled groups of independent analysts with whom I am familiar and who rarely play the fawning game we so often here on financial analyst calls. Were all our questions or concerns answered? No. But to its credit, we heard SAP executives actively listening and asking questions in ways that signal a refreshing change in the firm s approach to outsiders. My sense is that started when CEO Christian Klein was mauled at a Novemb